Smart devices, AI, and comfort and entertainment integrations build better experiences for hotel guests. They also give the hospitality industry mountains of data to help businesses improve.
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Hospitality organizations embrace technology innovations to please digitally savvy guests, create personalized experiences and stay competitive.
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Travelers are increasingly mixing work and pleasure. To serve both the employee and the vacationer, hospitality companies are turning to automation, mobile pairing, and GPS to optimize guest experiences.
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Legacy and start-up hospitality companies alike are turning to cloud-powered technologies to enhance customer experiences and drive business growth.
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The hospitality industry invests heavily in mobile apps, designed to improve the guest experience from check-in to check-out.
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Hotel operators must look at how their technology infrastructure will make or break their ability to continually enhance the guest experience.
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Donna Cobb of Comcast Business discusses the importance of connectivity in the hospitality space.
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As technology serves to further transform the hospitality sector, the network will play a leading role.
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When it comes to providing one-of-a-kind guest experiences, a growing number of hoteliers are discovering the power of big data to make things personal.
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Both business and pleasure travelers expect to be able to not just access the Internet, but to do so wirelessly
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The hospitality industry has embraced leading-edge technologies to better serve its guests and react to changing market conditions.
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From its humble beginnings in computer science laboratories of the 1960s to its explosion in the mid-1990s as a cornerstone of culture and commerce, the Internet has changed the way the world works, communicates, and entertains itself. Now, the Internet is moving beyond the realm of computers, tablets and smartphones.
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Like virtually everything in our contemporary lifestyles, the travel and hospitality industry has been radically disrupted by digital technology and the Internet.
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When you think of the phones at a hotel, you may think of them as a secondary, even tertiary priority for your average hotel guest.
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There is no doubt that technology is very important to the average hotel guest.
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Todays’ travelers are more tech-savvy and connected than ever before. Hoteliers need strategies to accommodate guests’ technology needs and engage this “always on” traveler.
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While the cloud and SaaS have the potential to help hotels achieve significant improvements in their operations, many hotels will struggle with related bandwidth requirements.
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In addition to eliminating time-intensive management and updating of premised-based servers and software, migrating to cloud services also eliminates the time required for equipment installation.
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Prior to the advent of the cloud, the high costs of traditional IT infrastructures made economies of scale difficult to achieve for smaller hotel companies.
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Cloud services eliminate the need for hoteliers to staff large IT departments to buy and manage premised-based servers and enterprise software because those servers and programs can be managed by cloud services companies.
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Cloud computing: At first just a new buzzword for computing services delivered via the Internet, the Cloud has matured and has quickly fueled unprecedented innovation and productivity in a variety of industries.
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Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more tech-savvy and connected than ever.
Read MoreTravelers are highly mobile and “always on” when it comes to connectivity. Today’s in-room entertainment is more than just a fancy TV with premium channels. Guests bring their entertainment with them—on smartphones, tablets and laptops—to stream movies, videos and games over a hotel’s Wi-Fi network.
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