Seat Type Features	Extension features Phone Extension: 3–6 digits Digital experience to manage calls Advanced Call Hold and Transfer Nationwide Calling Hunt Groups Single Local Phone Number Call Waiting Shared Call Appearance Enhanced Call Hold (enabled by our key system solution, includes a new dedicated extension to place/pick up callers on hold, a new one-touch device experience, and the ability to manage and apply a key system template across multiple devices) UC features Includes all extension features plus: Comcast Business Mobile App Busy Lamp Field Voicemail-to-email Call Forwarding, Always Busy, No Answer Be Anywhere Voice Mobility Remote Office Hold Music Softphone Business VoiceEdge Desktop App features Call Monitoring
Business VoiceEdge Desktop App	Enjoy productivity-boosting Unified Communications features all in one place on your desktop. Customers can download the app at no extra charge from our Cloud Solutions Marketplace.
Comcast Business App	Stay in control of your Business VoiceEdge® service anytime, anywhere with the Comcast Business App — an innovative all-in-one tool designed with your business in mind. Easily access a variety of advanced phone features on your iOS or Android device. Have business calls routed to mobile or other phones Alert employees of new business calls and voicemail Make outgoing calls through the app while displaying your business phone number on the recipient’s caller ID Dial quickly by having access to multiple directories including company, mobile phone, and web-based as well as recent calls Listen to business voicemail on a mobile device
Superior Call Quality	Get high-quality service over a dedicated VoIP network.
Audio Conferencing	One-click access makes it easy to use. Scales up to 50 participants plus a moderator Includes moderator tools, such as notification of who joined, participant list, and mute/unmute Interoperable with Mac, Windows , iOS, and Android
Shared Call Appearance	View and manage someone else's line from your phone. See who's on the phone and who's available Know when to transfer calls or have a message taken Pick up a call ringing on a co-worker's phone
Busy Lamp Field	Monitor when other users are on their phone. Great for knowing if someone is available for a transfer or not.
Automated Attendant	Virtual receptionist allowing callers to route to the appropriate extension or department Program your main number to share important information to your customers such as hours of operations or address Set up a custom routing option for after-hours and holiday-specific messages
Advanced One-Touch Call Hold Experience	Our custom key system solution provides you with an advanced one-touch call hold (and transfer) experience Customize your parking spot names to suit your needs and how they should be displayed with our Key System Device Emulation

Call Queue Agent – Basic	Users can be designated as an agent or participate in simple call queues of up to 25 calls within a site or across an enterprise.
Receptionist Console	Manage the distribution of calls to and the presence of people across a site or enterprise with this PC-based software console.
Additional Voicemail Boxes	For use with an Automated Attendant and Hunt Group or as an add-on for a standard seat to offer a voicemail box or message playback.

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Features and add-ons

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The flexibility you want with features at no extra cost